Assistant Vice President and Financial Center Manager-Bank of America

​June 2014-present

 

• Completed over 253 hours of training classes in management, leadership, diversity & inclusion, and conflict resolution.

• Coach Personal Bankers before, during, and after sales interactions to promote revenue building and one team sales effectiveness.

• Improved financial center revenue from 65% of goal to 138% of goal within one quarter.

• Drive operational excellence by engaging staff on business strategy and performance results.

• Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement.

• Finished no. 2 out of 75 banking centers in overall satisfaction and customer service scores for the entire year.

 

 

Assistant Sales Manager-BBVA Compass Bank

​June 2013-May 2014

 

• Acted as sole manager, in the absence of the Branch Manager, in all aspects of the branch including sales management, sales activities, operations, and administration.

• Drove revenue by focusing on sales acquisition with an emphasis on deposits, loans, fee income, and investments.

• Directly managed, coached, and trained branch sales staff.

• Finished no. 2 out of 251 Assistant Mangers in the company for sales in 2013.

• Met over 200% of yearly sales goal in six months.

 

 

Senior Financial Sales Advisor-BBVA Compass Bank

​February 2012-June 2013

 

• Focused on sales through household acquisition, cross sell of convenience based products and services.

• Offered banking solutions to clients after capturing customer profile conversations on the management system.

• Obtained Texas Group 1 Licensing.

• Achieved 189% of Mortgage goal in 2012.  Achieved 299% of Business lending goal in 2012.